Ordering & Shipping
We're here to help your project succeed from straight forward ordering to resolving unexpected issues.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
What is your cancellation policy?
Orders begin processing through our digital system immediately after being placed. If your order has begun printing, we may not be able to cancel your order. Please email our team with your cancellation request as soon as possible to prevent waste or
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] . Please include your order number and the reason for cancellation in your message. All Baxt
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage! We’ll do our best to help. Please email our team with an image of your damaged item for further assistance.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and the carrier information. Tracking information may not be immediately available after your orde
Do you ship worldwide?
We currently only ship with in the United States.
What’s your return policy?
Because all products are printed to order specifically for you, please contact our customer service team for information about our current return and exchange policies. We recommend ordering samples first to confirm your design and material choices b
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How long does shipping take?
Every order is printed on demand at our South Carolina facility. Please allow 5-7 business days for production.
How do I know how much wallpaper I need?
Begin by measuring the height and width of each wall you plan to cover, including windows and doors. Our wallpapers are available in both a 24‑inch width and a 50‑inch commercial width, allowing you to choose the scale that best suits your project. T